Returns & Refund Policy

We want all our customers to be satisfied with their purchases. However, we understand that issues can occasionally arise.

Return & Refund Requests

All return or refund requests must be submitted via email within 3 business days of receiving your order.

To submit a request, customers must provide:

• Their full name and order number.

• A clear explanation of the reason for requesting a return or refund.

• Supporting photographic or video evidence showing the issue with the product.

Review & Approval Process

Once your request has been received, a member of our team will carefully review the information and supporting evidence provided.

All return and refund requests are subject to review and approval. Submitting a request does not guarantee that a return or refund will be approved.

We reserve the right to decline requests where the circumstances do not meet our return and refund criteria, subject to applicable consumer protection laws.

Important Information

• Requests submitted outside the 3-business-day window may not be eligible for our voluntary returns process.

• Customers must not return any products without receiving prior approval from our team.

• Additional information or evidence may be requested before a decision is made.

• If your request is approved, our team will provide further instructions regarding the return or refund process.

Your Statutory Rights

Nothing in this policy affects your statutory consumer rights, including any rights to refunds, repairs, replacements or cancellation under applicable consumer protection laws.

Thank you for your understanding and for shopping with us.